Surface Pro 4 Problems And Their Solutions: Touchscreen, Windows Hello, Screen Rotate, Camera, Type Cover

Microsoft's Surface Pro 4 is one hell of a device to use (Read the comparison with iPad Pro here: Microsoft Surface Pro 4 vs iPad Pro). The amazing build, adequate I/O and the brilliant Type Cover make it one of the best hybrids on the market right now. It certainly doesn't lack power, and runs a full-fledged Windows 10 OS — and that will cover all your demanding needs. The 12.3" display is just delightful to look at. However, there are certain problems associated with the Surface Pro 4. In this article, we take a look at what these problems are, and what the associated quick fixes are.

Touchscreen suddenly stops working on Surface Pro 4

Undoubtedly, this is the most frustrating problem on the Surface Pro 4. Users have been reporting that the device just stops responding altogether — the keyboard, the trackpad, the touch, nothing works. Although the reason for this remains undiagnosed, Microsoft has released a firmware to fix this issue. If you haven't installed the update yet, and face this problem, there is a quick fix: hold your power button until the device is forced to shut down. Then switch the device on again.

Screen doesn't rotate on Surface Pro 4

A lot of people mindlessly rotate their hybrid hundred times a day — and that's more or less a necessity. However, some users have reported that the Surface Pro 4 randomly stops rotating the screen on rotation of the device. It does seem to be connected to the fact that screen rotation is turned off, and the option itself absent, when the Type Cover is attached. The quick fix would be to detach and reattach the Type Cover.

Windows Hello isn't working on Surface Pro 4

Windows Hello is the functionality that allows you to login into your Surface Pro 4 just by looking at it — the magic happens using facial recognition. However, if the device tells you that you cannot be identified, even when the camera is directed at your face, you might need a solution. Head over to Settings > Accounts > Sign In Options. Here, hit the Improve Recognition button, and try to capture the position in which your face usually is. If you wear glasses, record the face with the glasses on, and off.

Type Cover stopped working on Surface Pro 4

You might face an issue when the Surface Pro's 4 Type Cover stops working suddenly. In such a scenario, you will have to restart your device — using the touchscreen. Once you have restarted your device and reattached the Type Cover, it should work fine.

Camera not working on Surface Pro 4

There might be times when you want to record video or use the camera with some third party app, but the camera just refuses to work. The culprit, in this case, is the default Camera app. All you have to do is drag the Camera app to the bottom, in the multitasking screen, and the problem should be resolved. You might have to restart your device in case the issue persists.

Display blinks on Surface Pro 4

Surface Pro 4 had an irritating problem where the device's display driver would crash. The screen would blink for a short second, and then be back to normal. In the experience of a lot of users, Edge browser was the one to be blamed. Microsoft recently released a firmware update, and that has fixed this issue. You should install this update if you haven't already.

Surface Pro 4 is stuck at booting

Here is a nasty one: users have reported that the Surface Pro 4 won't boot up if the Type Cover is attached, and folded backwards. The quick solution is to obviously detach the Type Cover, and that should make your Surface Pro 4 start immediately.

Source: Surface Pro 4 Problems And Their Solutions: Touchscreen, Windows Hello, Screen Rotate, Camera, Type Cover